Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Grwr AI Platform FZ-LLC ("Company," "we," "us," or "our"), governing your access to and use of the Jarreb mobile application, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Eligibility

To use the Service, you must:

• Be at least 13 years of age (or 16 in certain jurisdictions)
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable law

By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

3.1 Account Creation

To access certain features, you must create an account by providing accurate, current, and complete information. You agree to update your information to maintain its accuracy.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 One Account Per User

Each user may maintain only one account. Creating multiple accounts may result in termination of all accounts.

4. Service Description

4.1 Core Features

Jarreb provides:

• Avatar Generation: AI-powered creation of virtual avatars from user photos
• Virtual Try-On: Visualization of how clothing items look on your avatar
• Digital Wardrobe: Management of your clothing inventory
• Style Recommendations: AI-generated outfit and product suggestions
• AI Styling Assistant: Conversational interface for fashion advice

4.2 Service Availability

We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, system updates, technical difficulties, or circumstances beyond our control.

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

5. User Content

5.1 Definition

"User Content" includes all content you upload, submit, or transmit through the Service, including photos (face, body, wardrobe items), text and messages, profile information, and feedback and suggestions.

5.2 License Grant

By uploading User Content, you grant Grwr AI Platform FZ-LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, process, adapt, and display your User Content solely for the purposes of:

• Operating and providing the Service
• Improving and developing the Service
• Training and improving our AI models (using de-identified data)

This license continues until you delete your User Content or account, except for aggregated, anonymized data derived from your content and content shared with other users.

5.3 User Representations

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe any third-party rights
• Your User Content complies with these Terms and applicable law
• Photos you upload are of yourself (for avatar features) or items you own (for wardrobe features)

5.4 Prohibited Content

You agree not to upload or transmit:

• Content that infringes intellectual property rights
• Content depicting minors
• Sexually explicit or pornographic material
• Content promoting violence, hatred, or discrimination
• Malicious code, viruses, or harmful software
• Spam or unauthorized advertising
• False or misleading information
• Content that violates any law or regulation

5.5 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we find objectionable, without prior notice or liability.

6. Biometric Data Consent

6.1 Informed Consent

By uploading photographs of your face or body to the Service, you expressly consent to:

• Collection: The capture and collection of your biometric identifiers and biometric information, including facial geometry and body measurements derived from your photographs.
• Use: The use of your biometric data for generating your virtual avatar, providing virtual try-on services, calculating recommended clothing sizes, and personalizing style recommendations.
• Processing: The processing of your biometric data by Grwr AI Platform FZ-LLC and our service providers (GrowerAI, Google Cloud) for the purposes described above.
• Storage: The storage of your biometric data in our secure cloud infrastructure for the duration specified in our Privacy Policy.

6.2 Retention and Destruction

We will retain your biometric data until the earliest of:

• You delete your avatar or associated photos through the app
• You request deletion by contacting us
• Your account is terminated
• Three (3) years have elapsed since your last interaction with the Service

Upon any of these events, your biometric data will be permanently destroyed within thirty (30) days.

6.3 No Sale or Profit

We will not sell, lease, trade, or otherwise profit from your biometric data, except as necessary to provide the Service.

6.4 Withdrawal of Consent

You may withdraw your consent to biometric data processing at any time by deleting your avatar in app settings, contacting us at privacy@grwr.ai, or deleting your account. Withdrawal of consent will prevent you from using avatar and virtual try-on features.

7. Subscriptions & Payments

7.1 Subscription Plans

The Service offers subscription plans with varying features and credit allocations. Current plans and pricing are displayed in the app.

7.2 Payment Processing

All payments are processed through Apple App Store (iOS) and Google Play Store (Android). We do not directly collect or store payment card information. Payments are subject to the terms of the respective app store.

7.3 Credits

Certain features require credits, which are:

• Granted with subscription plans
• Available for purchase as credit packs
• Non-refundable and non-transferable
• Subject to expiration as specified at time of purchase

7.4 Auto-Renewal

Subscriptions automatically renew unless you cancel before the renewal date. You can manage subscriptions through your device's app store settings.

7.5 Refunds

Refund requests are handled according to the policies of Apple App Store or Google Play Store. We do not directly process refunds.

7.6 Price Changes

We may change subscription prices at any time. Price changes will take effect at the start of your next billing period following notice.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by Grwr AI Platform FZ-LLC and protected by intellectual property laws. This includes:

• Software and code
• User interface and design
• AI models and algorithms
• Trademarks, logos, and branding
• Documentation and materials

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

8.3 Restrictions

You may not:

• Copy, modify, or distribute the Service or its content
• Reverse engineer, decompile, or disassemble the Service
• Remove any copyright or proprietary notices
• Use the Service to develop competing products
• Sublicense or transfer your rights under these Terms

8.4 Third-Party Content

Product images, brand names, and other third-party content displayed in the Service are the property of their respective owners. We do not claim ownership of such content.

8.5 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose without compensation or attribution.

9. Prohibited Conduct

You agree not to:

• Violate Laws: Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Harm Others: Harass, abuse, threaten, or harm other users or third parties
• Misrepresent Identity: Impersonate any person or entity or misrepresent your affiliation
• Interfere with Service: Interfere with or disrupt the Service, servers, or networks
• Circumvent Security: Attempt to bypass any security measures or access restrictions
• Scrape or Harvest: Use automated means to collect data from the Service without authorization
• Commercial Use: Use the Service for unauthorized commercial purposes
• Upload Malware: Upload viruses, malware, or other harmful code
• Spam: Send unsolicited communications through the Service
• Fraudulent Activity: Engage in fraudulent transactions or misuse the credit system

10. Third-Party Services and Links

10.1 Third-Party Services

The Service integrates with third-party services (e.g., payment processors, AI providers, retailers). Your use of these services is subject to their respective terms and privacy policies.

10.2 External Links

The Service may contain links to third-party websites (e.g., retailer sites for products). We do not control and are not responsible for the content or practices of these sites.

10.3 No Endorsement

Inclusion of any link or integration does not imply endorsement by us of the linked site or service.

11. Disclaimers

11.1 "As Is" Basis

11.2 No Guarantee of Results

We do not guarantee that:

• The Service will meet your requirements
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• Virtual try-on images will accurately represent real-world appearance
• Size recommendations will result in perfect fit

11.3 AI Limitations

11.4 Product Information

Product information displayed in the Service is sourced from third-party retailers. We do not guarantee the accuracy, availability, or pricing of such products.

12. Limitation of Liability

12.1 Exclusion of Damages

12.2 Liability Cap

12.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Grwr AI Platform FZ-LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable law

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

14.2 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at legal@grwr.ai to attempt to resolve any dispute informally. We will attempt to resolve the dispute within thirty (30) days.

14.3 Arbitration

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules.

• Arbitration shall be conducted in English
• The seat of arbitration shall be Dubai, UAE
• The decision of the arbitrator shall be final and binding

14.4 Class Action Waiver

14.5 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

15. Termination

15.1 Termination by You

You may terminate your account at any time by using the account deletion feature in app settings or contacting us at support@grwr.ai.

15.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, including for violation of these Terms, fraudulent or illegal activity, extended periods of inactivity, or at our sole discretion.

15.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account and User Content
• Provisions that by their nature should survive will survive (including Sections 5.2, 8, 11, 12, 13, 14)

15.4 No Refunds

Termination does not entitle you to any refund of subscription fees or credits, except as required by applicable law.

16. General Provisions

Notices: We may provide notices to you via email, in-app notifications, or by posting on the Service. You may contact us at legal@grwr.ai.

Language: These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms in the app, sending an email notification, or displaying a prominent in-app notice.

Your continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

18. Contact Information

For questions about these Terms, please contact us:

19. Acknowledgment